Our Story

No Room at the Inn

Fill capacity by keeping your service bays busy?

By Lisa Winchester?

?

Dealerships should treat their service bays like hotel rooms: you want them full all day, every day. And yet, I see too many turning away business because staff is out or to cater to walk-ins.?

?

A hotel would still sell you a room even if the concierge called in sick. So often I hear, “we are short on technicians, so we can only handle X hours.” Here’s the dilemma: not enough work to hire another technician, too much work for the technicians I have. Service managers, shop foremen and advisors will work to their comfort level. It’s not until they are pushed that they will figure out how to manage the new normal.

?

Another thing I hear is: “We need to leave room for walk-ins.” Why hope for customers rather than book guaranteed business? Back to my hotel analogy: no innkeeper would only reserve half the rooms in the hopes the other 50% walks in off the street.?

?

I get it. You don’t want complete chaos in service. The key is managing a new level of normal. Here are some ways to help with the flow of traffic in service while also increasing shop capacity:

?

  • Don’t scale back appointments when an advisor is sick or on vacation. Get the service manager to fill in.
  • Book every 15 minutes instead of every half-hour. This allows for more customers to be greeted throughout the day.
  • Spread out larger jobs. You don’t want all your technicians tied up at the same time.
  • Stagger lunch breaks.?
  • Use overnight tech shifts to catch up on carryovers.

?

These simple scheduling tricks will have your bays busier than ever. What have you done to increase service occupancy?


?

Lisa

Lisa Winchester

Technical Analyst

DealerMine CRM?

?

?

?

网赚软件